Amdocs Non Engineering Off Campus Hiring

Candidate will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
Candidate will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
Candidate will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
Candidate will update checklists for quality assurance and progress tracking, following standard operating procedures.
Candidate will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience.
Candidate will be building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.

Show off your fine-tuned skills for resolving issues and helping the end-user.
Key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
Opportunity to work in a multinational environment for the global market leader in its field.