Khoros Hiring Associate Technical Support Engineer
| Eligibility Criteria | |
|---|---|
| Job Role | Associate Technical Support Engineer |
| Education | Bachelor's Degree |
| Batch | Graduate |
| Stream | CS, IT or related field |
| Location | Bangalore, India |
| Join us On Telegram | Click Here |
Eligibility Criteria :
- Candidate should have Bachelor's Degree in Computer Science, Information Technology or related field.
- Candidate should have Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert.
Who are we looking for ?
- Candidate should monitor requests through multiple channels including email and phone, providing support and respond to queries from our customers in an accurate and timely manner.
- Candidate should escalate problems to the correct teams where appropriate.
- Candidate should be resolving simple requests without needing to escalate .
- Candidate should be identifying documentation requirements in our knowledge base.
- Candidate should be maintaining our high standards for customer communication and response times.
- Candidate should be engaging in training opportunities on our products and key technical areas.
Requirements :
- Candidate should have some experience in customer and/or technical support roles.
- Candidate should have demonstrable interest in software and technology.
- Candidate should have ability to understand and troubleshoot basic technical issues.
- Candidate should have excellent written and spoken communication skills.
- Candidate should be able to communicate effectively between teams and individuals of varying technical expertise .
- Candidate should have an overall desire to grow a career in a technical support role.
- Candidate should be able to multitask effectively while working on customer issues .
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