Open Text Hiring Captiva Technical Support - Fresh Graduates

Eligibility Criteria
Job Role	Captiva Technical Support
Education	Bachelor's / Master's Degree
Batch	2019/2020/2021
Stream	Any
Experience	Fresher's to 1 - 2 year's working experience
Location	Bangalore, India
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Candidates should have fair understanding of OpenText product portfolio and their value proposition to the customer.
Candidates should have excellent analytical & technical troubleshooting skills.
Candidates should have possesses extensive knowledge in Captiva with strong OS knowhow (Windows) / (LINUX/UNIX).
Candidates should have great team player.
Candidates should have fantastic customer focused service skill (Empathy-based listening, written and verbal skills).
Candidates should have interpersonal skills.
Candidates should have presentation skills.
Candidates should have thrive & excel in a high-pressure, time sensitive enterprise environment.

Candidates have to validates technical information, sets fair expectations and disseminates information as needed.
Candidates have to schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly).
Candidates have to demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
Candidates should have ability to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situations.
Candidates have to systematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issues.
Candidates have to support business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises).
Candidates have to Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date / relevant.
Mentors and/or coaches less experienced TSEs.
As a 24 x 7 x 365 organization, MUST BE willing to work in shifts.