XL Dynamics Hiring IT Help Desk
| Eligibility Criteria | |
|---|---|
| Job Role | IT Help Desk |
| Education | Any Qualification |
| Batch | Any Batch |
| Branch | Any Branch |
| Experience | Fresher's / Experienced(0 - 5 Year's) |
| Job Shift | Day / Night |
| CTC | 3 to 5 LPA |
| Location | Across India |
| Join us On Telegram | Click Here |
Responsibilities:
- Candidates have to providing technical support for all hardware/software problems.
- Candidates have to maintaining overall ownership of user’s issues & ensuring resolution within agreed service levels.
- Candidates have to managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user’s desktop.
- Candidates have to managing service requests, software installations, new computer setups, upgrades.
- Candidates have to supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
- Candidates have to troubleshooting network related issues.
- Candidates have to troubleshooting login and domain related issues.
- Candidates have to troubleshooting operating system and general software related issues.
- Candidates have to resolving the queries in accordance with help-desk escalation process.
- Recording escalations from employees and notify the IT head on any operational escalations and complaints.
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